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Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

 

 

HOW MANY RHINESTONES ARE THERE IN ONE GROSS? - 1 gross is 144 rhinestones, a 5 gross pack will contain 720 rhinestones and a 10 gross pack 1,440

 

DO YOU HAVE A SHOP? - No we are not a shop based business but have premises near Chelmsford in Essex and welcome customers/visitors by appointment

 

WHAT IS YOUR RETURNS POLICY? - We offer a full money back guarantee on all of our products with the exception of sale items and seconds.  If you wish to return a product purchased from us please contact us via telephone or e-mail. Our full returns policy is detailed in the Terms & Conditions section of the website.

 

CAN I GLUE ON HOTFIX STONES? - Yes a hotfix stone or bead can be applied using a stoning glue in exactly the same way that a non hotfix stone can

 

WHAT GLUE SHOULD I USE TO AFFIX RHINESTONES? - We recommend that you only use an adhesive which is specifically designed for rhinestone/jewel application especially if the item is likely to be washed.

 

HOW DO I "HOT FIX" RHINESTONES? - There are two ways in which stones can be applied using hotfix. The first is with the use of an applicator tool specifically designed for rhinestone application. These tools are supplied with various size heads which can be changed according to the size of the rhinestone which you are applying. Using the tool pick up an individual rhinestone and turn the tool upside down so that you can see the underside of the rhinestone.  After approximately 8 seconds the glue on the back of the stone will start to bubble and the stone can then be placed onto the item in the placing required.

They can also be applied using an iron. Using this method the stones should be placed onto the item where required, covered with a cloth and then pressed with a hot iron. Before using this method it is wise to test the item first to ensure that damage will not be caused due to the heat from the iron.

 

HOW DO I APPLY RHINESTONES USING ADHESIVE? - Ensure that the item is on a firm surface and apply small dabs of glue directly to the item. These should be of a similar size or slightly smaller than the stone being applied.  Leave for a few minutes to allow the glue to start to set before picking up the rhinestone and placing it firmly into place on the glue.  Allow time for the glue to fully dry before moving the article or handling.  To pick up the stones we recommend the use of a cocktail stick with a small amount of Beeswax or Blue Tac applied to the end or one of our "pencil pickers"

 

ARE YOUR STONES GLASS OR ACRYLIC? - The majority of our stones are glass, our Bronze and Silver Ranges are a 12 facet cut and our Bronze Range is a 2 facet cut.  We are introducing some acrylic/resin stones to our range but these will be clearly marked as such.

 

HOW QUICKLY WILL YOU DESPATCH MY STONES? - For orders placed before 2pm we always try to despatch same day wherever possible but at the latest the day following placement of order.  

 

WHAT POSTAGE METHOD DO YOU USE AND HOW QUICKLY WILL MY STONES ARRIVE? - Various postage options are offered at checkout. For our standard postage orders are despatched using the Royal Mail First Class Signed For Service so are normally delivered the day following despatch.  If next day delivery is required you can select the "Express" delivery option at checkout and your stones will be sent using the Royal Mail Special Delivery Service which guarantees next day delivery before 1pm (most areas of the UK).  For customers outside of the UK the International Delivery option should be chosen.  Orders of over £200 quality for free delivery and we will usually upgrade the postage on these larger orders to the Express option as this includes insurance in the event of loss or damage by the Post Office.

 

DO YOU GIVE DISCOUNTS? - Discounts are give to our Trade Customers. If you use our products for business purposes and would like to open a trade account please contact us for an application form.  

 

IF YOU HAVE A QUESTION NOT ANSWERED HERE OR REQUIRE ANY ASSISTANCE PLEASE DO NOT HESITATE TO CONTACT US, WE ARE ALWAYS HAPPY TO HELP!